Frequently Asked Questions

COLOURS & TEXTURES: Carpet is available in a wide array of colours and textures to suit all décors. COMFORT: Carpet is soft and warm underfoot. INSULATION: Carpet provides a comfortable thermal indoor environment due to its insulating properties. RESILIENT: Carpet doesn't crack or scratch. QUIET: Carpet creates a quiet indoor environment as it absorbs sounds and reduces household noises produced by footsteps, items dropped on the floor and chair legs scraped across a floor. SAFE: Carpet provides a safe and sure footing surface as it is not slippery and provides a soft landing in case of falls.

Regardless of the style, colour and fibre you choose, your carpet will benefit from regular maintenance. Regular vacuuming with an upright cleaner and attending to spills and stains quickly will all help to extend the life of your carpet. For the consumer’s peace of mind, all our carpet products are independently rated for quality and durability and all come with full manufacture’s warranties. The flooring store has and always will stand firmly behind its reputation as a carpet manufacturer of the utmost quality.

The most important step is proper vacuuming. Regular and thorough vacuuming at least once a week and more often in heavy traffic areas will remove soil and dirt particles before they become embedded into the pile of the carpet. Remember you cannot overvacuum and it should begin the day the carpet is installed.

Laminate floors are reasonably easy for a DIY homeowner to install. Laminate flooring is packaged as a number of tongue and groove planks - these can be clicked into one another. Sometimes a glue backing is provided for ease of installation. Installed laminate floors typically "float" over the sub-floor on top of a foam/film underlayment, which provides moisture- and sound-reducing properties. A small (1–10 millimetres gap is required between the flooring and any immovable object such as walls, this allows the flooring to expand without being obstructed. Baseboards (skirting boards) can be removed and then reinstalled after laying of the flooring is complete for a neater finish, or small beading trims can be fitted to the baseboards. Saw cuts on the planks are usually required at edges and around cupboard and door entrances.

It is important to keep laminate clean, as dust, dirt, and sand particles may scratch the surface over time in high-traffic areas. It is also important to keep laminate relatively dry, since sitting water/moisture can cause the planks to swell, warp, etc., though our brands are equipped with water-resistant coatings. Water spills aren't a problem if they're wiped up quickly, and not allowed to sit for a prolonged period of time. Adhesive felt pads are often placed on the feet of furniture on laminate floors to prevent scratching. Inferior glueless laminate floors may gradually become separated, creating visible gaps between planks. It is important to "tap" the planks back together using the appropriate tool as gaps are noticed in order to prevent dirt filling the gaps, thus making it more difficult to put into place. Quality glueless laminate floors use joining mechanisms which hold the planks together under constant tension which prevent dirt entering the joints and do not need "tapping" back together periodically.